Refund and Cancellations

At Dr.Vivasayam Crop Care Services, we understand the importance of offering competitive pricing to our valued customers. Our extensive range of fertilizers is priced in Indian Rupees (INR), ensuring transparency and convenience. We aim to provide affordable options for all budgets, whether you require fertilizers for residential gardening, agricultural purposes, or large-scale farming.

Customer satisfaction is our top priority at Dr.Vivasayam Crop Care Services. In the unlikely event that you encounter any issues with your fertilizer purchase, our refund policy is designed to provide a fair and prompt resolution. Here's how our refund process works:
Damaged or defective products: If you receive a damaged or defective fertilizer, simply contact our dedicated customer support team within 3 working days. We will guide you through the necessary steps to initiate a refund or arrange for a replacement. Please provide supporting evidence, such as photographs or descriptions, to help us expedite the process.

In the event of receiving an incorrect fertilizer or an incorrect quantity, notify us immediately. We will swiftly rectify the situation by arranging for a refund or exchange, depending on your preference.

We understand that circumstances may change, and you may reconsider your purchase. If the fertilizer is unused and in its original condition, we may accept returns and provide a refund, subject to any applicable restocking fees or return shipping costs. Please refer to our specific terms and conditions for more details.

We recognize that plans may change, and you may need to cancel your order. Our cancellation policy is designed to be flexible and accommodating. Here's what you need to know:
Order cancellation before shipment: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will assist you in canceling the order and arranging for a refund, if applicable.

In cases where your order has already been shipped, cancellation may not be possible. However, we encourage you to reach out to our customer support team to explore potential solutions. Depending on the circumstances, we may be able to assist you with returns and refunds based on our return policy.